Terms and Conditions

• Terms & Conditions

Refunds and Cancellations:

Note: We are not the people who just want to lay some rules and go by them even if they hurt our customers.  We are leniant most of the times, so don't worry about these.  Shop happily and you will be more happy post receiving the product. (If you still want to read through, please do..)

Order Cancellation:

As long as your order has not been shipped, we can cancel it and refund your amount.

To cancel the order go to My Orders and use cancellation self service interface or you can get in touch with us as soon as possible with your order number.

Order Modification:

We understand that in cases, you may want to alter the ordered size or colour option of a product in your placed order. You may even require to have your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately.

Refunds(Applicable to Orders Shipped to Indian Addresses Only):

We shall process your refund immediately once your Order has been cancelled. Your refund shall only be in the form of Store Credits. However if you wish to have the amount refunded to your bank account please get in touch with us at 8446984469 or write to support@pearljewelry.co.in Only Customers who have paid via Debit or Credit card or net banking can avail this option.

As mentioned in our shipping policy, if we are unable to deliver the product because of the customer's unavailability at the mentioned address even after repeated attempts, shipping charges (Rs.100 minimum) will be deducted (in case of India Addresses) and rest of the amount will be refunded.  In case of any other reasons, we take the shipping charges on us and refund you the complete amount paid to us including shipping charged (if paid) by you in terms of Gift voucher or store credits.

Orders Cancelled from Pearl jewelry :

We don't want to do this, but some times this could be because either the product is out of stock or it has been rejected for quality reasons or due to incorrect pricing. We will try to reach you on the number provided. In case if we are not able to reach you through your number, an email is always sent letting you know our unability to fulfill your order.  We will wait for 2 days for your acknowledgement and then cancel the order.  In case if we fail to receive the acknowledgement, we will proceed with cancellation and your money will be refunded.   We request you to check your spam folders too for our email.

Change of Products post ordering:

That's not possible. You can cancel the order and place a fresh order as long as your order is not out for delivery.

Pearl sizes mentioned:

Please note that pearls are typically measured based on their diameter in mm (millimeters).  In order to keep it simple for us and for our customers, we treat all pearls sizes under 4mm as small.  From 4mm to 7mm, we term as medium sized and above 7mm, we regard them as large. Above 10mm, the pearls are treated as very large in size.  Again, all these are approximations and may not be precise.

These sizes again differ from the type of pearls. The above mentioned sizes are for round pearls or button pearls. Small, Medium and large sizes will be different for rice pearls. Request all our users and customers to bear this mind when making a purchase.  If you have any questions regarding the item you would like to buy, you may give us a call at 8446984469 any time just to make sure if you are buying what you want.

How is pearl jewelry priced:

When you visit a normal store (or most of the stores), the ones that look in good quality and appealing to the eye will obviously be priced higher than the less appealing ones, even when the quality of the products are almost same.  However, when it comes to pearl jewelry, quality is the same for every type of pearl (let it be button/round/rice/oval etc.,) and we guarantee for the quality of every pearl that is sold. They are 100% real and freshwater pearls. That's about the quality part.

Then, the amount of labour involved in making a jewelry is also priced into the cost displayed. A small pearl necklace may be more expensive than a regular sized pearl; the labour time involved in making the jewelry accounts for that price. 

In some jewelry, beads, accessories may be used and in some, semi precious stones may be used. In expensive ones, enamel and real precious stones are used. All these factors into pricing.  We assure you that you get genuine pricing for all the items in our store.

For orders from Outside India:

a) All Sales are Final.

b) We send you exactly the products in 'as-is' condition that you order from us through DHL.  

c) If you don't receive the products - We refund your money in full.

d) If you receive damaged products - You must take a picture of the products immediately and send them to us.  Delay of more than 2 days is not allowed to claim that the product(s) is/are defective. 

- If the pictures are sent in time, you need to ship back the products to us and we can replace them or give you store credits / gift voucher to buy other products.

- If the pictures are not sent in time, no damage claims are allowed.

e) Customs - You will have to pay any/all customs incurred on your products.  If you refuse to take the package from customs, we will request our logistics partner to return the package to us.  On return, when the product is entering India, we may incur customs and that amount + shipping charges will be deducted from the amount you paid and rest of the money will be refunded to you.

.Privacy Policy

This Privacy Policy covers the information collected from you, as a user of www.pearljewelry.co.in Personal Information is collected if the you register with the Website, accesses the Website or take any action on the Website. Here are our privacy principles:

1) Providing information to us is your choice.
2) You can choose to have the Personal Information provided by you deleted.
3) You always have the ability to opt-out of receiving communications from us.

 Information Collection and Use

The Personal Information which you may provide to us and/or which we may collect is or could be the following:

a) Registration details which may include the password. You may note that We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone including the technical team at Pearljewelry.

b) Your shipping, billing, tax registration, and other information pertaining to your sale or purchase transaction on the Website.

c) Your transaction details with the other users of the Website.

d) Your usage behavior of the Website. Details of the computer system or computer network which you use to visit the Website and undertake any activity on the Website.

Our primary purposes in collecting information from you is to:

1) allow you to use the website and various features and services offered by Pearljewelry on or in relation to the Website

2) contact you for any services provided by the Pearljewelry or its affiliates or its various service providers or Pearljewelry business partners and advertisers

3) record your information and details as permitted and required under applicable laws, statutory direction or judiciary orders

4) serve various promotion materials and advertising materials to you.

We may also use the information for transactional emails or to provide you with information, direct marketing, online and offline advertising and other materials regarding products, services and other offers from time to time in connection with the pearljewelry or its parent, subsidiary and affiliated companies  and its joint ventures.

 We may also collect information to track User behavior and preferences for internal analytics from all Users of the Website. This information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons.

We may combine your Personal Information, other information and information collected from tracking technologies and aggregate it with information collected from other Users using our Website to attempt to provide you with a better experience on our Website.

You understand, agree and acknowledge that our collection, storage and processing of your Personal Information is for a lawful purpose connected with a function or activity of the Pearljewelry Entities and its joint ventures. You further understand, agree and acknowledge that your Personal Information which is classified as sensitive personal information as per applicable laws is considered necessary for the pearljewelry to provide various services on its Website to You and for Your usage of the Website and other services provided by Pearljewelry in relation to the Website.

 Information Sharing and Disclosure

Pearljewelry is the recipient of all the Personal Information and shall exercise reasonable commercial endeavors for the prevention of the Personal Information provided by the Users. We may enable access of the Users' information to the Pearljewelry Entities, joint ventures, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the Pearljewelry Entities and/or its joint ventures. We will ensure on reasonable commercial efforts basis that the third parties and agents employed by us for the purposes of the Website are under an obligation to maintain confidentiality with respect to the Personal Information provided by the Users and to use it strictly for the purposes of the Website only.

Pearljewelry may disclose your Personal Information to such extent as the Pearljewelry may deem necessary for you to enter into commercial transactions with other users of the Website.

 Compliance with Laws and Law Enforcement

 Pearljewelry cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of Pearljewelry or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. Pearljewelry may also provide your Personal Information to various tax authorities upon any demand or request from them.

 Business Transfers

 Pearljewelry may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Should such a sale or transfer occur, we will ensure that the Personal Information You have provided through the Website is stored and used by the transferee in a manner that is consistent with this Privacy Policy.

 Email Policies

 Pearljewelry may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails You want to receive. If You decide at any time that You no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.

 Deleting Your Information

 If You wish to have the Personal Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that deletion of certain Personal Information may lead to cancellation of your registration with the Website and your access to certain features of the Website.

 Security

 Pearljewelry uses ordinary industry standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information You put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, We will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your Personal Information.

Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If You are located outside India and choose to provide information to us, please be aware that Pearljewelry keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.

 Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.

 Links to Other Sites / Financial Data

We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend You review if You visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.

While transacting with other users of the Website, You may provide your financial information including without limitation your bank account details, credit card account details or your details pertaining to any payment settlement or pre-paid instrument service provider. You understand, agree and acknowledge that the Website and Pearljewelry never receives Your financial and payment information from these service provider. Your personal information, sensitive personal information and financial information will be dealt by these service providers in accordance with their respective privacy policies and other terms and conditions and Pearljewelry and Website shall not be liable, accountable or responsible for your personal information, sensitive personal information and financial information which you provide to these service providers.

Changes in Privacy Policy

From time to time we may update this Privacy Policy. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms of Use so We encourage You to visit this page periodically to review any changes.

Phishing

Identity theft and the practice currently known as "phishing" are of great concern to pearljewelry. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

Disclaimer

pearljewelry donot warrant that:

This website will be constantly available, or available at all; or The information on this website is complete, true, accurate or non-misleading. Neither pearljewelry  will be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with, the website.

You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by us via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

Shipping & Delivery Policy .

Shipping: (updated with international shipping)

We understand that service and quality must go hand in hand to have happy customers.  We have partnered with one of the best courier service providers, delivery courier in the country.  Once you complete payment for your order, your package will be shipped on:

With in 2 business days for prepaid orders -  if you have ordered before 5pm on a working day.

If the order is a Cash on Delivery, package will be shipped in 3 working days and you can expect it in 3-4 business days after shipping.

If the product has to be shipped to a remote place in India, or a place where delivery courier doesn't have service, the item will be shipped via Registered / Speed post of India Post. (In such cases, order cut-off time is 4pm)

When can you expect your package (prepaid orders) after shipping:

2-3 business days if delivery is in Metros (New Delhi, Delhi, Kolkatta, Mumbai, Bangalore, Chennai, Hyderabad etc.,)

3-5 business days if delivery is in tier 2 cities (cities that are not metros but big cities)

5-7 business days for all small cities. (Most of other Indian cities(80%), towns will be covered in this time period)

Up to 10 business days for all small towns if the shipping is done via India Post.

To any place through India Post, you can expect your package / shipment / product to arrive in 3 to 10 working days.

For Cash on Delivery, you can expect the package in 3 - 5 business days after shipping.

What if the delivery fails and we get back the shipment:

We understand how much you love to get your products on time.  But if we get the products back, here is what we do:

If the package is damaged and returned (during shipping) - We replace the product or do a full refund (after confirming with you) - We refund your money if you want.

If the package is not damaged but returned due to "addressee not found or similar" - We inform the customer to confirm the address and try to ship it.  If we have to refund in such case, we may charge up to Rs.200/- towards 2 way shipment of the product and provide you with a Gift Voucher for the remaining amount.

If the package is not accepted by the addressee for any personal reasons (other than product not in good condition), we will refund your money (after deducting up to Rs.200/- as Gift Voucher)

Are there any extra or additional charges apart from what you see on the product:

If the order value is Rs. 499 or less, a shipping charge of Rs.99/- will apply

For all orders above Rs. 499 value, no shipping charges are levied.

3% GST on Pearls will be applicable on all items.

Are you shipping internationally:

YES, We are shipping to ONLY to Canada, UK, USA via DHL.

Current Shipping charge is Rs. 2700 to any of the above said countries. If the order value is over Rs. 20,000/-, we ship your products for FREE.

In how many days you can expect your package? they (the shipper) say, it takes 4 business days.  But, please give yourself a week to 10 days, just in case if there is any unprecedented delay in getting your product.

CUSTOM DUTIES: Most often, No custom duties will be levied on your products. In case, if any levied, you will have to pay the duties. (99% be assured that you won't end up paying any unless you are in European Nation).

Cash on Delivery:

We are happy to launch Cash on Delivery across most of India.

COD Service available for orders whose value is more than Rs.499/- only.  For all orders below Rs. 499/- value, you will need to pre-pay and buy the product.

If the package is lost in transit:

This is a worst case scenario but not impossible with any logistics partner anywhere in the world.  We assure our customers that your payment is safe with us and will be refunded in full (100%) including shipping charges (if charged) as a credit to your bank or card using which you have paid us.

If you would like to go for a different product (after knowing that your product is lost in transit), we can give you a gift voucher for the full amount that you can use on your next purchase. If not, your money will be refunded in full. 

Any time, to track your order - Go to the “My Accounts” link to see the update of your order. You may also contact customer service at support@pearljewelry.co.in